Refund Policy for Your Mama

Last Updated: [24-01-2024]

Welcome to Your Mama! We want to ensure that your shopping experience is seamless, and our Refund Policy is designed to provide clarity on the terms and conditions related to refunds.

1. Eligibility for Refund

1.1 Defective or Damaged Products:
If you receive a defective or damaged product, please contact our customer support within 5 -7 days of receiving the item. We will arrange for a replacement or issue a refund.

1.2 Incorrect Product Received:
In the event that you receive the wrong product, please notify us within 5 – 7 days of receiving the item. We will arrange for the correct product to be sent or issue a refund.

2. Non Eligibility for Refund

2.1 Change of Mind:
We do not offer refunds for change of mind or buyer’s remorse. Please carefully review your order before completing the purchase.

2.2 Customized or Personalized Items:
Refunds are not available for customized or personalized items, as these are made specifically for you.

3. Return Process

3.1 Authorization:
Before returning any item, please contact our customer support to obtain authorization. Unauthorized returns may not be accepted.

3.2 Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

3.3 Condition of Returned Items:
Returned items must be in their original condition, with all tags and packaging intact. We reserve the right to reject returns that do not meet these criteria.

4. Refund Process

4.1 Refund Method:
Refunds will be issued in the original form of payment. If the original payment method is not available, a store credit may be provided.

4.2 Processing Time:
Refunds will be processed within  5 – 7 days business days after we receive the returned item and verify its condition.

5. Cancellations

5.1 Order Cancellations:
We accept order cancellations within5 hours of placing the order. Once an order is processed, it cannot be canceled.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support at yourmamateam@gmail.com.

By making a purchase on Your Mama you agree to the terms outlined in this Refund Policy. Thank you for choosing us for your shopping needs!